key_missing — the widget never sent an API key
What happened
The widget made a request to api.podsaid.com without the X-Embed-Key header. Server rejected with 401. This almost always means the api-key attribute is empty, misspelled, or missing on the <ask-pod-widget> tag.
Fix in 60 seconds
- Open the page you pasted the snippet on and view source.
- Confirm the tag reads
api-key="pk_live_..."— hyphen, not underscore. It’sapi-key, notapi_keyorapiKey. - Grab the current value from Console → Settings → Embed Code. We only display the plaintext once at mint, but the snippet page always has the current usable key substituted in.
- If your CMS strips custom attributes, wrap the snippet in a raw-HTML block (Squarespace: Code Block; WordPress: Custom HTML block).
Related
- All widget errors
- Allowed origins — the next thing to check if the key is correct but requests still fail
- Support if the above doesn’t fix it